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Exceptional maintenance - Servers available again

Dear community,

Now that the exceptional maintenance is finished, the servers are available again.

We want to give you a quick run-down of the events that happened and caused this maintenance. We are sorry that we couldn’t provide more detailed information earlier, but want to take the opportunity now, to let you all know why we had to take down the game servers.

  • 2 am GMT (6pm PST): our technicians registered the beginning of a “disturbance in the force” and started investigating the cause. They soon found out that this was a mounting DDoS (Denial of Service)  attack against our servers, gradually leading to mass disconnects.

  • 7 am GMT: we were informed by our headquarters and rushed into the office.

  • 9 am GMT: we started to work on a solution immediately and publicly announced the exceptional maintenance.

  • 10 am GMT: we took the servers down for that maintenance, taking necessary action against the DDoS attack.

  • 11:10 am GMT: the maintenance was finished and with our security measures in place, you are now able to log back into our servers and enjoy the game.

We would like to state once more that we are 110% committed to Rappelz, and to you, the community. We sincerely apologize for the downtime that you experienced, however we believe that it was necessary to push this maintenance as fast as we could so that you could play again Rappelz without experiencing disconnects and lag spikes anymore. We will of course thoroughly monitor the service, should any hiccups happen once more.

Kind regards,

your Rappelz team

Tags : Maintenance